UGP

Contact

Support can help with account access, technical issues, billing, refunds, privacy or data requests, and commercial/self-host questions.

For enterprise or self-host questions, include team size and the deployment environment.

What to include

Account or login

Send the account email, the page where the issue happens, the sign-in method used, and whether the Windows app or website is affected.

Billing or pricing

Include the plan name, checkout or portal step, billing email, and whether the issue is about subscription, invoice, credit, limit, or refund handling.

Technical issue

Describe the route, browser, Windows version, API endpoint shown on the page, visible error text, and the time the problem happened.

Enterprise or self-host

Include team size, security requirements, preferred infrastructure, provider requirements, procurement timing, and any policy review constraints.